TERMS & CONDITIONS
Bookings
Full payment is required 48 hrs prior to departure, and credit card details may be necessary.
Valid credit/debit card details are required to reserve dates or make any bookings through our website. A booking fee may apply when booked on-line.
Travel Insurance:
Please note that travel insurance is always recommended.
Cancellation Policy:
Daily Tours
- Cancellation with 3 days or more notice- 100% refund though will incur an admin fee of $20 per person.
- Cancellations less than 72 hours or ‘no-shows’ are subject to a 100% cancellation charge with no refund but can be rescheduled at no cost.
- Cancellation due to weather or subject to a company situation – 100% refund or reschedule.
- Reckless use of rental equipment, causing damage or loss, incur a cost equal to the repair or replacement of the rental equipment.
Private Charters
- Cancellation less than 5 days’ notice – no refund or can be rescheduled at no cost.
- Cancellation 5 days’ notice or more – 100% refund though will incur an admin fee of $50.
- Cancellation due to weather or subject to our company situation – 100% refund or reschedule.
- Reckless use of rental equipment, causing damage or loss, incur a cost equal to the repair or replacement of the rental equipment.
- In the event of Covid-19 travel restrictions or any lockdowns, a full refund will be issued no earlier than the trip date.
Public Holidays
• A surcharge of 15% applies to all tours on Qld public holidays.
Fuel Surcharge:
- Due to fuel cost increases, a fuel surcharge may be added. We will always notify you in advance and provide the option to cancel the booking.
- We accept most credit and debit cards. Any credits made to a client’s credit card do not include compensation for international currency fluctuations.
- Prices on our website and sales literature are subject to change, and daily/liveaboard tours require a minimum number of participants.
Training Course Cancellation Policy:
• If you cancel your booking up to three (3) days before the course start date, you are entitled to a full refund minus the cost of any training materials provided.
• If you cancel less than three days before the course start date, no refund will be given.
• Bookings made within three (3) days prior to the scheduled commencement date of a dive course are non-refundable.
• If you have chosen the eLearning option for a course and then cancel, you will lose the cost of the eLearning option. The cost of this option varies depending on the course but is equal to the amount charged by PADI at the time of cancellation.
• Once you start the course, no refund will be provided if you decide to cancel.
• Some courses require a mandatory Dive Medical if you answer “YES” to any of the questions in the Divers Medical Questionnaire. The Dive Medical should be completed no later than three (3) days prior to the course start date. Failure to notify us three days prior to the dive course start date of a failed Dive Medical will result in the loss of all payments, and no refund will be provided.
• If you need to transfer or change your course commencement date, you must notify us at least three (3) days before the original start date. No fee will apply in this case.
General Terms
• Moraitis Consulting Pty Ltd ABN 34 618 522 857 trades as Blue Tortuga Adventures, reserves the right to cancel or change any bookings due to weather and tide conditions, lack of minimum participant numbers, unsuitable physical ability of participants, or other unforeseen circumstances.
• All information on our website, itineraries, services provided, product inclusions, brochure contents, and prices charged may be altered/cancelled without notice due to any reason and at the discretion of Blue Tortuga Adventures. All prices are GST inclusive or unless otherwise stated.
Blue Tortuga Adventures Terms and Conditions
• Some of the activities you may participate in while travelling with Blue Tortuga Adventures involve inherent risks. Please inform us of any medical conditions that may impact you while on board.
• By participating in an activity, you voluntarily assume all risks and release and indemnify Blue Tortuga Adventures, and their Director, from all claims.
• To participate in SCUBA or Freediving dive trips, you need to have some level of open water certification level as a diver. Upon booking, you must provide proof of certification. If you need certification verification, please contact the store at least 24 hours before the start of the activity as we may not be able to obtain this information immediately.
• To participate in Spearfishing trips you need to show prior experience in this activity. Customers with no spearfishing experience will be urged to partake in the beginners spearfishing course.
• Blue Tortuga Adventures reserves the right to refuse participation in any activities or require proof of medical fitness before allowing participation.
• Blue Tortuga Adventures reserves the right to refuse entry to any intoxicated, abusive, or threatening individuals. Employees’ directions must be obeyed, and non-compliance may result in exclusion from the tour without a refund.
• Blue Tortuga Adventures reserves the right to change the tour schedule, substitute a vessel, or cancel the tour without notice. We will notify you of any significant changes and do our best to accommodate you.
Contact Us
For any questions on our above Terms & Conditions you can contact us here.
